He was very transparent, honest and completely trustworthy. He went above and beyond my expectations and continues to do so today with any small requests i may have. Buying my Sunseeker 68 predator would not of happened without Mikes patience, persistence and dedication to making the sale as smooth as it could be. All of those at Ensign brokers finalized the deal to perfection. A+ Highly recommended. Daniel Jones ( Music Producer, Savage Garden )
I mean every word!"
Finally, the after sales, assistance has also been great, enabling me to get on the water and enjoy exploring the Broadwater with my family without any issues. Please pass on my thanks to Marianne, Im and the rest of the team too.
Adrian, it may be a few years off but I will certainly contact you when I am ready to list mine and look for a new boat."
I was most impressed with Glenn's professionalism and the extraordinary effort he put in to ensure my yacht was sold, despite a number of hurdles I had inadvertently created by being over seas.
I have now bought and sold six yachts over the last thirty years, and would have to say Glenn proved to be the most exceptionally professional and efficient yacht broker I have ever had. He has my highest recommendations."
Your efforts didn't finish with finding the right boat. You navigated through both parties contractual requirements professionally, and made both parties feel confident that at some stage a deal could be struck. Due to a variety of outside obstructions, including difficulties in finding parts, tradesmen, and hardstand space during Christmas holidays, the whole process was very long, and frustrating for all concerned, however through the whole process you maintained a confidence, and determination to help us all to the final conclusion....settlement!
I guess the one thing that emphasised your commitment to both parties, is when you climbed into a bosuns chair and climbed to the top of the mast to satisfy a final condition on the day of settlement. Wow! What Broker does that??
Thanks again Barry, for your professionalism, determination, and honesty all the way through our purchase experience.
Rick and Lyn Zielinski
Once again, my thanks and gratitude to Barry and his professional approach that he applied to his job.
"We recently purchased a sailing catamaran through Ant at Ensign Ship Brokers, Mooloolaba. As we were living in North Queensland at the time, we relied on the accuracy of the information we received from Ant. We found the information he promptly provided was accurate when we inspected the boat. The transaction was handled efficiently and after the sale was completed, nothing was too much trouble for him.
We can highly recommend Ant and Ensign Brokers to any prospective boat purchaser."
Graham and Lynette Bigby
"We were upgrading our current boat to a new one and what we were looking for in our new boat had quite specific requirements so the process was very difficult. We had been searching throughout the entire market so had met with many brokers.
We finally found what we were looking for at Ensign and we were very lucky to be taken care of by Richard. Out of all our searching and dealing with brokers, Richard went way beyond to make sure we got what were were looking for. He knew what it would take to get the deal done and worked late into the night and didn't stop until it was a success.
I will certainly send anyone I know looking for a new boat directly to Richard and Ill tell them "dont stop till you get there!"
Thanks again Richard!"
"THANK YOU SO MUCH for making our first voyage on our boat something we will never forget.
Tony – you and your team are a rarity – In the years Jamie and I have been in business we have never come across such a team that is dedicated to customer service as yours – you continuously amaze us with your professionalism and commitment to provide great customer service that we will always promote and encourage where we can for anyone looking at buying a boat – to come your way.
Thank you for your patience in showing us the ropes with the boat – the time you and your team took out of their day to help us and make sure our stay was 10 out of 10 was really appreciated and we haven't stopped talking about it – Jamie and Josh went to the V8 Supercars in Townsville over the weekend and I was receiving texts from them asking about the boat as Jamie and Josh couldn't stop raving about you guys. So I hope in return we can repay you guys with word of mouth.
Of all our holidays – that 4 days will be our most memorable.
Angela and I would like to thank you for your generous hospitality yesterday. We all had a very enjoyable time, including our friends and extended family.
It has been a pleasure going through the process of order, assembly and delivery and we have all learnt a lot along the way.
Yesterday marked the beginning of new opportunities for many adventures for the whole family and it will be a big day when we take Scamp out for the first time on our own.
We look forward to a long relationship with your company.
"I have no hesitation in recommending Richard Llewellyn as a fine representative of the Ship's Brokerage Industry.
In our dealings with Richard, he has always been professionally working towards getting us our dream. Besides that, he goes beyond what would normally be expected of a broker/client relationship. He is always there to make sure you are comfortable in your purchase, even after the sale has gone through. That in itself puts Richard above any other sales person we have come in contact with.
In conclusion, we feel that a lasting friendship has been formed between us and Richard, and we are sure that anyone that takes Richard on as their broker will feel the same. His integrity, honesty, and determination to do the best job possible for his clients are beyond description."
Frank and Jan Marie Russo
Saul and myself would like to take this opportunity to pass along our sincere gratitude for your being able to find a purchaser for our houseboat. We were amazed at the quick response we received from you to our first listing the boat and the short time frame needed to actually sell the boat. We appreciate the time and effort you put into finding a purchaser for us and getting a great result for US.
Once again thank you for endeavouring to find us a purchaser with a positive outcome."
Saul and Michelle O'Bryan
"My experience with Ensign Ship Brokers Sydney was a smooth process and a stress free experience. I contacted Ensign as a looker and ended up a buyer due to the easy sales format and product knowledge that was immediately evident.
I was looking at buying a boat for the remote ocean waters of the West Coast of South Australia and I had to consider buying a vessel in NSW or QLD. Andy always surprised me with his first hand knowledge of my criteria. I wanted a boat capable of open water usage with the idea of fishing and cruising the remote areas around Port Lincoln and Coffin Bay.
It is always hard to look at a boat online but the vessel in question was presented to me in exactly the same light when I came to Sydney to inspect. In hindsight viewing the boat was merely a formality. Andy went to great lengths to describe and present the boat as it was! The negotiation was not without its hurdles but the process that Ensign insisted on ensured my interests as well as the sellers where protected.
After handover was also a breeze as Ensign helped with organising the overland transport to Adelaide.
I am currently really enjoying my boat and when the time is right to make the next change, I would without doubt get Ensign to help. There are not many Boat Brokers in this country that have the depth of experience, knowledge and professionalism that Ensign possesses. You get the feeling you are dealing with a company that is big enough to get results but personal enough to make it enjoyable."
"My wife and I have recently sold our Houseboat "Soulmate" through Ensign Ship Brokers with Richard Llewellyn as the Broker on our behalf.
I have been involved with the Marine Industry since 1966 through the Australian Customs Service in Australia and overseas,
My wife and I have also managed Torres Pilots Marine Service in Thursday Island.
We have lived on boats for over 15 years.
Richard is a true professional with regard to both buyer and seller. He is honest and not afraid to comment on problems that a particular boat may have.
I would recommend his service to any buyer or seller."
Michael and Jean Campaign
"Cathy McKenzie sold our boat very quickly, her service was great, communication excellent and nothing was a problem to her. I would highly recommend her and would certainly use her services again. Will certainly call in if/when in Gladstone again!"
Ran and Ann
"We would like to thank Cathy for assisting in the purchase of T REX. We found her approach to sales refreshing and unobtrusive. The follow through with documentation was a fairly painless process with emails conquering the tyranny of distance between Mackay and Gladstone. The boat is performing well and certainly lives up to our expectations. Once again thanks for your efforts in the sale process."
Brian and Rae
"We sincerely wish to thank Alasdair Wells for all his assistance in ensuring the sale of our boat. His advice and encouragement enabled us to withstand a lengthy and unsatisfactory process with another broker and to introduce us to Ensign Ship Brokers where our boat was sold within a month.
Alasdair remained in constant contact with us throughout the whole procedure, and was always extremely approachable and accessible when we needed his advice. He recognised our desire to sell the boat as soon as possible, and assisted us throughout the time with professionalism, expertise and an understanding of our situation.
His knowledge of the job and all that was needed for the sale gave us great peace of mind. It is our pleasure to recommend Alasdair to anyone requiring his services with regard to the purchase or the sale of a boat. Many thanks!"
Julie and Ross Y.
"Just to let you know that Cathy McKenzie from the Gladstone Marina sold our boat Whisperer for us. We are so happy with the time, effort and patience she put into reaching a sale for us. She was always very courteous and prompt with letting us know immediately whenever someone was looking at our boat. If we ever needed to sell a boat again, I would hope that Cathy would do it for us. Thank you!"
Terry and Anita M.
"I recently completed the purchase of a motor yacht through Ensign Ship Brokers on the Gold Coast. As I live over a thousand miles away in Port Moresby, I was unable to be present for the numerous steps required to gather information, make the decision and consummate the purchase. The brokers at Ensign did a thoroughly professional job acting as a go- between for the negotiations, arranging a survey and engineering report by specialists I selected, and then even locating a delivery skipper and preparing the boat for the trip. You may count me as a thoroughly satisfied customer."
US Embassy, Port Moresby
"Donne and I would only be too happy to let other people know of how good Cathy's service is. We have know many sales people in our time and she stands out as one of the best – someone who we had an instant repour with. We have always found her a very delightful person to talk to and a very dedicated agent. She has always put 110% effort into procuring a sale for us and we will have no hesitation in using her services again when we are next looking to selling our current vessel. We wish her all the best in future sales."
Sirkka and Donne A.
"I found that Ensign were the most active broker. I would definitely list with them - they were good!"
"What an easy task, to find someone selling a boat matching our criteria and at the same time is willing to trade a 30 year old Porsche! I ran the same scenario past some of the better known brokers in Sydney with a really poor response. No one saw the possibilities!
Well you did it! Your professionalism, keen salesmanship and around the clock service is something you don't see everyday, and what more can we say, apart from that we are looking forward to you selling this boat in a few years time and finding us another one! And we promise not to include any trades apart from a well used and looked after Monterey 350!"
Anders and Nadia H.
"My wife and I were impressed with Ensign's service. Tony's willingness to discuss with us at great depth various options, explain to us relative novices the various details of yachts and yachting, and acquire information on potential boats was quite surprising and refreshing to us, and indeed very impressive. Even though we in fact ended up pursuing a boat from a different brokerage, Ensign's efforts were invaluable. Thanks Tony and team!"
Paul and Mira Treffner
"Caroline and I would like to take this opportunity to express to you our gratitude for the professionalism and support you have given us during the recent purchase of our new boat (new to us) – the Riviera M370. Initially, we were somewhat anxious and apprehensive about purchasing a boat interstate having heard about negative experiences in the past from other friends, but from the outset, your honest and professional approach swiftly dispelled these fears and put our minds at ease.
From our initial contact on the weekend of the Sanctuary Cove Boat Show and a further two visits from Melbourne, we were followed up relentlessly and was always available for consultation. When negotiating the purchase of our boat, Adrian respected our financial limits yet was still mindful of the owners' needs and extracting a further $2,500 on the final day, it showed that he was always working for the owner.
Adrian, at all times you have been thoroughly professional. Your good humour and friendly personality helped us through what, on occasions, seemed quite difficult. You have spent many hours with us getting to know our needs and of course, we were both positively elated when we received the news of our purchase. We can honestly say (that as I am also in sales) you have exceeded both our own expectations.
We are pleased to recommend you to anyone in the market for an enthusiastic, professional and ethical sales agent wanting to list and sell a boat and wish you the very best for the future and we hope to engage your services in the future."
Peter and Caroline Hansen
"A special 'thank you' for all the time and effort you put into the purchase of our boat. Most grateful!"
Dell and James
"Yacht brokers are like pebbles on the beach. You don't have to look too far to find one. That is of course if you don't necessarily want the best in the business. I myself have been dabbling in vessels from put-put boats to multi million dollar yachts for business and pleasure for the past 60 years. As a result, I have attained a broad range of knowledge based on my experience in relation to yacht brokers that have been from good, to bad and indifferent. If you were to ask me who I thought were the best in the business at this point in time, I would unreservedly state Ensign Ship Brokers.
If you were to ask me the reason for my recommendation, I would not bore you with pages of pros attesting to their grasp of the boating industry, nor would I regale you with tales of past deals done where their performance has been beyond reproach. I wouldn't point to their broad based experience and professionalism in various aspects of marine business. I wouldn't bore you with their impressive sales record, presentation, commitment etc, although all the above are true. I would sum up what they have to offer in two words – INTEGRITY and KNOWLEDGE. If you have a broker with those qualities, there is nothing else you could possibly ask for.
I have consummated a number of multi million dollar transactions through Ensign Ship Brokers and I have absolutely no hesitation whatsoever in giving them my stamp of approval as a business that others in the field should seek to emulate. If you want the best, deal with Ensign."
Mal and Val
"I wish to confirm my total satisfaction with the above vessel. The standard of workmanship and quality of the vessel and its equipment has exceeded my expectations. I express my thanks for the professional assistance and advice of Ensign in assisting me with the process of contracting, selection of options etc. Your guidance has made the process enjoyable and allowed us to avoid many pit falls. Additionally I cannot fault your after sales service. I have no hesitation in recommending Ensign to any party and would be happy to take any calls from intending customers."
"We would like to take this opportunity to thank you both for creating our dream boat. Right from the commencement of construction to completion, we have been thrilled with the cooperation and expertise shown to us at all times. There was never a moment when you did not make the time to discuss changes or alterations from the original design, which ultimately improved the end result. We have had several other locally made boats and can I suggest that the quality of this imported boat exceeds our previous boats. We look forward to spending many memorable occasions on our new boat and will take pleasure in recommending Ensign Ship Brokers to all that come aboard."
"We took delivery of our Ensign 50 in August 2006, having seen the boat at Sanctuary Cove in May 2005. Ours is galley up with offset double cabin forward, a third cabin with two bunks, a walk-in pantry opposite the third cabin and the usual large master stateroom aft.
A lot of time and effort went into getting the layout right for us and during this time, nothing was too much trouble for both Ensign and the Hershine people in China. Since taking delivery we have cruised north to the Whitsundays the first year and then on to Port Douglas last year. As I write this I am sitting on the boat off Cairns and planning to move on to Lizard Island.
We remain delighted with the boat. Probably the only change we would make would be to dispense with the downstairs steering station, which we have never used, the flybridge being so comfortable and expansive. We would also probably try to get them to shoehorn in a larger desalinator.
All new boats seem to have teething problems, the measure seeming not to be whether they occur but how they are handled. In this regard we have nothing but the highest praise for Ensign. The after sales service has been so prompt and efficient that it can only be described as extraordinary. No call has been unanswered and nothing has been too much trouble. We have no hesitation in endorsing the vessel and Peter and Tony, the dealer principals.
Would we buy another boat from these people? Yes, we would."
Bryan and Jenni Monti
"I purchased a Compass 38 named Tiger Rag from you in February, I feel that so many people are quick to criticise and very slow to show appreciation where required.
Your business that you run in Gladstone is one of the very highest standard that I have dealt with; I felt that your professionalism was demonstrated in all areas that I had dealings with yourself and Cheryl.
My business dealings with you, Ensign in Gladstone, started with your prompt reply to my questions on Yacht Hub in relation to the listing for the yacht, this was continued on the phone and throughout the entire negotiation and sale process.
Your business etiquette and desire to satisfy was highly demonstrated not only to myself the purchaser but also Rex the seller.
You obviously have a high belief in not only a professional service to your customers but provide a service that you yourself would like from others, I felt that you went beyond what I was expecting and certainly was necessarily required, as your assistance to me continued well after the sale was completed and for this I am extremely appreciative.
Once again many thanks for your help and I wish you both all the best for the future."
Graham and Glenys Bridges