I mean every word!"
Adrian, it may be a few years off but I will certainly contact you when I am ready to list mine and look for a new boat."
I have now bought and sold six yachts over the last thirty years, and would have to say Glenn proved to be the most exceptionally professional and efficient yacht broker I have ever had. He has my highest recommendations."
I guess the one thing that emphasised your commitment to both parties, is when you climbed into a bosuns chair and climbed to the top of the mast to satisfy a final condition on the day of settlement. Wow! What Broker does that??
Thanks again Barry, for your professionalism, determination, and honesty all the way through our purchase experience.
Rick and Lyn Zielinski
We can highly recommend Ant and Ensign Brokers to any prospective boat purchaser."
Graham and Lynette Bigby
We finally found what we were looking for at Ensign and we were very lucky to be taken care of by Richard. Out of all our searching and dealing with brokers, Richard went way beyond to make sure we got what were were looking for. He knew what it would take to get the deal done and worked late into the night and didn't stop until it was a success.
I will certainly send anyone I know looking for a new boat directly to Richard and Ill tell them "dont stop till you get there!"
Thanks again Richard!"
Tony – you and your team are a rarity – In the years Jamie and I have been in business we have never come across such a team that is dedicated to customer service as yours – you continuously amaze us with your professionalism and commitment to provide great customer service that we will always promote and encourage where we can for anyone looking at buying a boat – to come your way.
Thank you for your patience in showing us the ropes with the boat – the time you and your team took out of their day to help us and make sure our stay was 10 out of 10 was really appreciated and we haven't stopped talking about it – Jamie and Josh went to the V8 Supercars in Townsville over the weekend and I was receiving texts from them asking about the boat as Jamie and Josh couldn't stop raving about you guys. So I hope in return we can repay you guys with word of mouth.
Of all our holidays – that 4 days will be our most memorable.
It has been a pleasure going through the process of order, assembly and delivery and we have all learnt a lot along the way.
Yesterday marked the beginning of new opportunities for many adventures for the whole family and it will be a big day when we take Scamp out for the first time on our own.
We look forward to a long relationship with your company.
In our dealings with Richard, he has always been professionally working towards getting us our dream. Besides that, he goes beyond what would normally be expected of a broker/client relationship. He is always there to make sure you are comfortable in your purchase, even after the sale has gone through. That in itself puts Richard above any other sales person we have come in contact with.
In conclusion, we feel that a lasting friendship has been formed between us and Richard, and we are sure that anyone that takes Richard on as their broker will feel the same. His integrity, honesty, and determination to do the best job possible for his clients are beyond description."
Frank and Jan Marie Russo
Once again thank you for endeavouring to find us a purchaser with a positive outcome."
Saul and Michelle O'Bryan
I was looking at buying a boat for the remote ocean waters of the West Coast of South Australia and I had to consider buying a vessel in NSW or QLD. Andy always surprised me with his first hand knowledge of my criteria. I wanted a boat capable of open water usage with the idea of fishing and cruising the remote areas around Port Lincoln and Coffin Bay.
It is always hard to look at a boat online but the vessel in question was presented to me in exactly the same light when I came to Sydney to inspect. In hindsight viewing the boat was merely a formality. Andy went to great lengths to describe and present the boat as it was! The negotiation was not without its hurdles but the process that Ensign insisted on ensured my interests as well as the sellers where protected.
After handover was also a breeze as Ensign helped with organising the overland transport to Adelaide.
I am currently really enjoying my boat and when the time is right to make the next change, I would without doubt get Ensign to help. There are not many Boat Brokers in this country that have the depth of experience, knowledge and professionalism that Ensign possesses. You get the feeling you are dealing with a company that is big enough to get results but personal enough to make it enjoyable."
I have been involved with the Marine Industry since 1966 through the Australian Customs Service in Australia and overseas,
My wife and I have also managed Torres Pilots Marine Service in Thursday Island.
We have lived on boats for over 15 years.
Richard is a true professional with regard to both buyer and seller. He is honest and not afraid to comment on problems that a particular boat may have.
I would recommend his service to any buyer or seller."
Michael and Jean Campaign
Ran and Ann
Brian and Rae
Alasdair remained in constant contact with us throughout the whole procedure, and was always extremely approachable and accessible when we needed his advice. He recognised our desire to sell the boat as soon as possible, and assisted us throughout the time with professionalism, expertise and an understanding of our situation.
His knowledge of the job and all that was needed for the sale gave us great peace of mind. It is our pleasure to recommend Alasdair to anyone requiring his services with regard to the purchase or the sale of a boat. Many thanks!"
Julie and Ross Y.
Terry and Anita M.
US Embassy, Port Moresby
Sirkka and Donne A.
Well you did it! Your professionalism, keen salesmanship and around the clock service is something you don't see everyday, and what more can we say, apart from that we are looking forward to you selling this boat in a few years time and finding us another one! And we promise not to include any trades apart from a well used and looked after Monterey 350!"
Anders and Nadia H.
Paul and Mira Treffner
From our initial contact on the weekend of the Sanctuary Cove Boat Show and a further two visits from Melbourne, we were followed up relentlessly and was always available for consultation. When negotiating the purchase of our boat, Adrian respected our financial limits yet was still mindful of the owners' needs and extracting a further $2,500 on the final day, it showed that he was always working for the owner.
Adrian, at all times you have been thoroughly professional. Your good humour and friendly personality helped us through what, on occasions, seemed quite difficult. You have spent many hours with us getting to know our needs and of course, we were both positively elated when we received the news of our purchase. We can honestly say (that as I am also in sales) you have exceeded both our own expectations.
We are pleased to recommend you to anyone in the market for an enthusiastic, professional and ethical sales agent wanting to list and sell a boat and wish you the very best for the future and we hope to engage your services in the future."
Peter and Caroline Hansen
Dell and James
If you were to ask me the reason for my recommendation, I would not bore you with pages of pros attesting to their grasp of the boating industry, nor would I regale you with tales of past deals done where their performance has been beyond reproach. I wouldn't point to their broad based experience and professionalism in various aspects of marine business. I wouldn't bore you with their impressive sales record, presentation, commitment etc, although all the above are true. I would sum up what they have to offer in two words – INTEGRITY and KNOWLEDGE. If you have a broker with those qualities, there is nothing else you could possibly ask for.
I have consummated a number of multi million dollar transactions through Ensign Ship Brokers and I have absolutely no hesitation whatsoever in giving them my stamp of approval as a business that others in the field should seek to emulate. If you want the best, deal with Ensign."
Mal and Val
A lot of time and effort went into getting the layout right for us and during this time, nothing was too much trouble for both Ensign and the Hershine people in China. Since taking delivery we have cruised north to the Whitsundays the first year and then on to Port Douglas last year. As I write this I am sitting on the boat off Cairns and planning to move on to Lizard Island.
We remain delighted with the boat. Probably the only change we would make would be to dispense with the downstairs steering station, which we have never used, the flybridge being so comfortable and expansive. We would also probably try to get them to shoehorn in a larger desalinator.
All new boats seem to have teething problems, the measure seeming not to be whether they occur but how they are handled. In this regard we have nothing but the highest praise for Ensign. The after sales service has been so prompt and efficient that it can only be described as extraordinary. No call has been unanswered and nothing has been too much trouble. We have no hesitation in endorsing the vessel and Peter and Tony, the dealer principals.
Would we buy another boat from these people? Yes, we would."
Bryan and Jenni Monti
Your business that you run in Gladstone is one of the very highest standard that I have dealt with; I felt that your professionalism was demonstrated in all areas that I had dealings with yourself and Cheryl.
My business dealings with you, Ensign in Gladstone, started with your prompt reply to my questions on Yacht Hub in relation to the listing for the yacht, this was continued on the phone and throughout the entire negotiation and sale process.
Your business etiquette and desire to satisfy was highly demonstrated not only to myself the purchaser but also Rex the seller.
You obviously have a high belief in not only a professional service to your customers but provide a service that you yourself would like from others, I felt that you went beyond what I was expecting and certainly was necessarily required, as your assistance to me continued well after the sale was completed and for this I am extremely appreciative.
Once again many thanks for your help and I wish you both all the best for the future."
Graham and Glenys Bridges